Creating a Positive Customer Service Experience

Ever wonder how companies like Zappos, The Ritz-Carlton and Trader Joe's have become so successful? Their top executives both internally and externally accredit their growth to exceptional customer service.

Conventional business wisdom contends that it costs 10 times as much to obtain a new customer as it does to retain an existing customer, and having exceptional customer service is so important for organizations to be proficient in.

This workshop covers four main topics:
Having a customer CARE attitude
Customer CARE for each generation
Customer CARE in communication
Customer CARE in difficult situations

Your investment to participate is $139.00/non-member, $119.00/member. RSVP is required, please email sstahl@scottsboro.org to sign up.

About the Speaker: https://organize4results.com/

Karen Sladick, founder of Organize 4 Results provides exciting, results oriented, in-house training, presentations and keynote addresses on topics related to improving productivity.